Effective Date: 09.07.2026
Saino Pens (“we,” “our,” or “us”) values your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit our website, submit enquiries, or interact with our services.
By using our website, you consent to the practices described in this Privacy Policy.
1. Information We Collect
We may collect the following types of information:
Personal Information
When you contact us or submit an enquiry, we may collect:
- Full Name
- Company Name
- Email Address
- Phone Number
- Business Address
- City, State, and Country
- Job Title
- Any additional information you voluntarily provide
Business Information
For distributors, dealers, corporate buyers, or institutional enquiries, we may also collect:
- Business Registration Details
- GST Information (where applicable)
- Industry Type
- Purchase Requirements
Technical Information
When you browse our website, we may automatically collect:
- IP Address
- Browser Type
- Device Information
- Operating System
- Website Usage Data
- Pages Visited
- Time Spent on the Website
- Referral Sources
2. How We Use Your Information
The information collected may be used to:
- Respond to your enquiries.
- Process distributor and dealer requests.
- Provide quotations for bulk or corporate orders.
- Improve our products and services.
- Personalize your website experience.
- Communicate important updates regarding products or services.
- Send promotional communications where permitted by law.
- Improve website functionality and user experience.
- Comply with applicable legal obligations.
3. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to:
- Remember user preferences.
- Improve website performance.
- Analyze website traffic.
- Understand visitor behaviour.
- Enhance browsing experience.
You may choose to disable cookies through your browser settings; however, some features of the website may not function properly.
4. Sharing of Information
Saino Pens does not sell or rent your personal information to third parties.
We may share your information only with:
- Authorized service providers.
- Logistics and delivery partners.
- IT and website support providers.
- Marketing service providers.
- Government authorities where required by law.
All third party partners are expected to maintain appropriate confidentiality and security measures.
5. Data Security
We implement reasonable technical, administrative, and organizational measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction.
While we strive to safeguard your information, no method of internet transmission or electronic storage is completely secure.
6. Data Retention
We retain personal information only for as long as necessary to:
- Fulfil business purposes.
- Respond to customer enquiries.
- Maintain business records.
- Comply with legal, tax, or regulatory requirements.
Information that is no longer required is securely deleted or anonymized where appropriate.
7. Your Rights
Subject to applicable laws, you may have the right to:
- Access your personal information.
- Request correction of inaccurate information.
- Request deletion of your personal data.
- Withdraw consent for marketing communications.
- Request information regarding how your data is processed.
To exercise these rights, please contact us using the details provided below.
8. Marketing Communications
If you subscribe to newsletters or marketing updates, we may send you information about:
- New product launches
- Corporate gifting solutions
- Promotional offers
- Business updates
- Industry news
You may unsubscribe from marketing communications at any time by following the unsubscribe instructions in our emails or by contacting us directly.
9. Third Party Websites
Our website may contain links to third party websites.
Saino Pens is not responsible for the privacy practices, security, or content of external websites. We encourage users to review the privacy policies of those websites before providing personal information.
10. Children’s Privacy
Our website is intended for business professionals, distributors, retailers, institutions, and general consumers.
We do not knowingly collect personal information from individuals under the age of 18. If we become aware that such information has been collected, we will take appropriate steps to remove it.
11. International Data Transfers
If you access our website from outside India, your information may be transferred to and processed in India or other jurisdictions where our service providers operate, subject to applicable data protection laws.
12. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or business operations.
The revised version will be posted on this page with an updated effective date. Continued use of the website after such changes constitutes acceptance of the revised Privacy Policy.
13. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us.
Saino Pens
Email: sainopen@yahoo.co.in
Phone: +91 98303 91008
Head Office: 4, Clive Row (MUKTI CHAMBER) Rajendra Prasad Sarani, 1st Floor Kolkata – 700001
Factory: Plot No. 3, S. K. Industrial Plaza, Kalagachia, Thakurpukur, Kolkata – 700 063 (India)
Website: www.sainopens.com
We will make reasonable efforts to respond to your inquiries in a timely manner.