Last Updated: 09.07.2026
Welcome to the Saino Pens website. By accessing or using this website, you agree to comply with and be bound by the following Terms & Conditions. Please read them carefully before using our website or placing an enquiry.
1. Acceptance of Terms
By accessing this website, you acknowledge that you have read, understood, and agreed to these Terms & Conditions. If you do not agree, please discontinue use of this website.
2. About Saino Pens
Saino Pens is engaged in the manufacturing and supply of writing instruments, including ball pens, gel pens, fountain pens, promotional pens, corporate gifting solutions, and related stationery products.
Information provided on this website is intended for general business and informational purposes only.
3. Use of Website
You agree to use this website only for lawful purposes.
You shall not:
- Attempt unauthorized access to the website or servers.
- Distribute viruses or malicious software.
- Misrepresent your identity while submitting enquiries.
- Copy, reproduce, or exploit website content without prior written permission.
4. Product Information
We strive to ensure that all product descriptions, specifications, colours, and images are accurate.
However:
- Product colours may vary slightly due to screen settings.
- Specifications may change without prior notice as part of product improvements.
- Images shown are for representation purposes and may differ slightly from actual products.
Availability of products is subject to stock and production schedules.
5. Pricing
Prices displayed, where applicable, are subject to change without prior notice.
Bulk pricing, distributor pricing, institutional pricing, and promotional pricing may vary depending on:
- Order quantity
- Custom branding requirements
- Delivery location
- Applicable taxes
Final pricing will be confirmed through an official quotation.
6. Bulk Orders
Bulk orders are subject to:
- Minimum Order Quantity (MOQ), where applicable.
- Product availability.
- Production timelines.
- Confirmation of artwork for customized branding.
Production begins only after order confirmation and approval of applicable artwork or specifications.
7. Corporate Branding & Customization
Customized printing, branding, engraving, or promotional products may require artwork approval before production.
Customers are responsible for ensuring that all submitted logos, trademarks, designs, and artwork do not infringe upon any third party intellectual property rights.
Saino Pens shall not be held liable for any legal disputes arising from customer supplied artwork.
8. Shipping & Delivery
Estimated delivery timelines are provided in good faith.
Delivery schedules may vary due to:
- Order volume
- Production timelines
- Transportation delays
- Weather conditions
- Government restrictions
- Force majeure events
Saino Pens shall not be liable for delays beyond its reasonable control.
9. Returns & Replacement
Customers are requested to inspect products upon delivery.
Any manufacturing defects or incorrect deliveries must be reported within 7 days of receipt.
Products damaged due to misuse, mishandling, improper storage, or normal wear and tear are not eligible for replacement.
Customized products cannot be returned unless found defective due to manufacturing errors.
10. Intellectual Property
All content available on this website, including:
- Logos
- Product photographs
- Product names
- Graphics
- Videos
- Illustrations
- Website design
- Written content
is the intellectual property of Saino Pens unless otherwise stated.
Unauthorized use, reproduction, or distribution is strictly prohibited.
11. Third Party Links
This website may contain links to external websites.
Saino Pens is not responsible for the content, security, or privacy practices of third party websites.
Users access such websites at their own discretion.
12. Privacy
Personal information submitted through enquiry forms, contact forms, distributor registration, or other website interactions is handled in accordance with our Privacy Policy.
By using this website, you consent to such collection and use of information.
13. Limitation of Liability
To the maximum extent permitted by law, Saino Pens shall not be liable for any indirect, incidental, consequential, or special damages arising from:
- Website use
- Product availability
- Business interruption
- Data loss
- Reliance on website information
14. Indemnification
You agree to indemnify and hold harmless Saino Pens, its directors, employees, distributors, and affiliates against any claims, damages, liabilities, losses, or expenses arising from your misuse of this website or violation of these Terms & Conditions.
15. Governing Law
These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.
Any disputes arising out of or relating to these Terms & Conditions shall be subject to the exclusive jurisdiction of the competent courts of Kolkata, West Bengal.
16. Changes to Terms
Saino Pens reserves the right to modify these Terms & Conditions at any time without prior notice.
Updated versions will be published on this page, and continued use of the website constitutes acceptance of the revised Terms.
17. Contact Us
For any questions regarding these Terms & Conditions, please contact us.
Saino Pens
Head Office: 4, Clive Row (MUKTI CHAMBER) Rajendra Prasad Sarani, 1st Floor Kolkata – 700001
Factory: Plot No. 3, S. K. Industrial Plaza, Kalagachia, Thakurpukur, Kolkata – 700 063 (India)
Email: sainopen@yahoo.co.in
Phone: +91 98303 91008
Website: www.sainopens.com